FREQUENTLY ASKED QUESTIONS


FAQ's

How long after I order my items will they be shipped?

Your order is estimated to leave our shop in 14-16 BUSINESS days, unless your order only contains "ready to ship" items, after you purchase. Everything is handmade and a lot of time and care go into each order. Anything purchased as a PRE-ORDER will take 4 weeks to ship. If you want your items to ship sooner please add the Rush Production to your cart: https://www.sugarplumlanebaby.shop/collections/blankets/products/rush-production-and-or-priority-mail-option

 

How does ready to ship work?

As long as your order includes ONLY ready to ship items, your order will leave our shop in 1-2 business days (Mon-Fri excluding Holidays), once payment shows cleared.

 

Shipping

I ship every item USPS so you will receive it within 3-7 days after it has been created and has left my possession. Please keep in mind that tracking information can 24-48 hours to update in USPS's system. Once an order has left our possession, you will need to contact USPS's Customer service: 1 (800) 275-8777, as we do not have any control over the package, access to their systems, nor do we work for the postal services. International orders can take anywhere from 14-21 days.

 

I want to cancel my order, how do I go about it?

You can cancel your order up to 24 hours after the order was placed. Anytime after that there will be a 25% re-stocking fee. All items are hand made when ordered and after your order is placed production begins on your handmade items so please keep that in mind when you order.

 

Will I get a tracking number?

Yes, tracking information is emailed once the order is picked up from USPS. Please check your spam folder if you do not see it in your inbox.

 

How do I make a change after I order?

We DO NOT accept changes once your order has been placed, we have no way of keeping track of them and cannot be held liable, so please be sure to look over your order and double check to ensure everything is correct BEFORE placing your order. ALSO CHECK YOUR SHIP TO ADDRESS BEFORE PLACING THE ORDER!!!

 

I have not received my package, what do I do?

We are not responsible for lost packages of any kind, domestic or international. If you would like to purchase insurance on your items please contact us before placing your order and we will add it onto your shipping cost. You must also contact the Post Office with your tracking number to start an investigation, and/or file a claim, if you have not received your package.

-All International packages come with insurance already built into the shipping cost.

 

What size should I order for my child?

You know better than anyone what size your little one wears, if you know your baby is a bit larger or smaller than average order accordingly. Our sizes run true to size. 

What size would my 9 month old wear?

Your 9 Month old baby would wear a 6-12 Month size or if your little one is a bit bigger than average we recommend a 12-18 Month size.

What are the inseam measurements of the leggings?
Newborn - 6 inch inseam
0-3 Months - 7 inch inseam
3-6 Months - 8.25 inch inseam
6-12 Months - 9.50 inch inseam
12-18 Months - 10 inch inseam
18-24 Months - 11.25 inch inseam
2T or 24 Months - 12.50 inch inseam
3T - 14 inch inseam

 

What are the non stretched waist measurements of the leggings, shorts, skirts, and bloomers?
Newborn - 13.5 inches
0-3 Months - 15.25 inches
3-6 Months - 15.50 inches
6-12 Months - 16 inches
12-18 Months - 16.25 inches
18-24 Months - 16.75 inches
24 Months - 17 inches
2T - 17.50 inches
3T - 18 inches
4T - 18.75 inches
5T - 19 inches
Kids XS - 19 inches
Kids Small - 21 inches
Kids Medium - 21.50 inches
Kids Large - 22 inches

 

What is the maxium stretch for our waistbands?
Our waistbands maxium stretch are 3 inches. Please keep in mind that being at maxium stretch may not ensure a comfortable fit for your little one.

 

Do you take custom orders?

Due to our high sales volume we are NO longer accepting custom orders. 

 

What does the loose fit/sweat pant style look like?

Here is a link to view the loose fit, the only difference is is that it is a loose fit and has no cuff around the ankle:http://s1304.photobucket.com/user/sugarplumlanebabyboutique/media/Loose%20Fit/il_570xN-1503986291_2xsn_zps0e4f7d5d.jpg.html?sort=3&o=0

 

How should I wash my items?

All Items purchased. Machine Wash Inside Out in Cool Water with Organic Phosphate Free Detergent. Tumble Dry on Low or Hang to Dry.

 

Size Tags

We produce two different size tags. We have size tags that will be labeled a full size run, such as 3-6M and other tags that are only labeled 3M. The items are still produced the same, as listed online.

Example:

3-6M=3M

6-12M =6M

12-18M=12M

 

What's your RETURN and EXCHANGE policy?

Hand Crafted Items - You will have 3 days from the date of receiving the item to return it in brand new unused condition. I cannot accept the return if it has been worn or used in any way. Please make sure you read the colors and descriptions in all my listings and of course if you have questions about anything before or after making a purchase I will be more than happy to answer. Once an order is placed, you have up to 24 hours to cancel your order to avoid the 25% restocking fee. Once it is in production, and you wish to cancel an item/order, or return the order, the 25% restocking fee will be deducted from your refund. Any items ordered that are seasonal, retiring, adult sizes, on sale or discounted are FINAL SALES.

 

Can I exchange or return any FINAL SALE items?

Under NO condition, may an item that is FINAL SALE be exchanged or returned.